Terms of service

1.Subject matter, definitions and contractual documents

pik.li is a service of InCloud S.r.l., a company incorporated under Italian law with its registered office at Via Unità d'Italia 135, 41058 Vignola (MO), tax code and VAT number 04209270364 (“InCloud”), whose contact details are set out in the “Contacts” section. In these Terms, “Customer” means the natural or legal person, or other entity, that creates an account and uses the Service.

The “Service” comprises the pik.li website, the short-link domains operated by InCloud (for example lnkz.li), the custom domains connected by Customers, the user dashboard, the APIs, webhooks, QR codes, the registration of domain names and all related features. “Visitor” means anyone who opens a short link; “destination” means the web address to which the short link redirects.

In addition to these Terms, the Privacy Policy, the Cookie Policy, the “Cooperation with the authorities” page, the pricing page in force at the time of purchase and, for Customers who use the APIs, the API documentation form an integral part of the contract.

These Terms are published in nine languages. The Italian version is authoritative; the versions in other languages are translations provided for convenience only and, in the event of any discrepancy, the Italian text prevails.

2.Description of the Service

The Customer specifies a destination and InCloud generates a short link that redirects anyone who opens it to that destination. Every link has a preview page (reached by adding a “+” sign to the end of the link), a QR code and click statistics; the paid plans offer additional features such as custom slugs, password protection, expiry dates, UTM parameters, bulk creation, custom domains, APIs and webhooks.

A short link is simply a redirect. InCloud does not host the destination pages, is not their author, does not choose them and does not control their content, which may change at any time without its knowledge.

Features and limits depend on the plan subscribed to and are described on the pricing page and in the billing area. InCloud may improve, add or replace features as provided in the “Availability, changes and warranties” section.

3.InCloud's role: intermediary service provider

With regard to the links created by Customers, InCloud acts as a provider of information society services and, in particular, as a provider of a service consisting of the storage of information provided by recipients of the service (hosting), within the meaning of Regulation (EU) 2022/2065 on a Single Market for Digital Services (the “DSA”) and, to the extent still applicable, of Italian Legislative Decree No. 70 of 9 April 2003.

InCloud is neither the author nor the publisher of the destinations and is under no general obligation to monitor them, nor to actively seek facts or circumstances indicating illegal activity (Article 8 DSA). The automated and human checks described in these Terms are measures that InCloud takes voluntarily to protect Visitors and its domains: they do not shift responsibility for the destinations onto InCloud, nor do they cause it to lose the exemptions provided for by law (Article 7 DSA).

Upon obtaining actual knowledge of an illegal destination, or upon receiving an order from an authority, InCloud acts expeditiously to disable the link and, in the cases provided for by law, informs the competent authorities.

4.Requirements for using the Service

To create an account, a person must be at least 18 years of age and have full legal capacity; by registering, the Customer declares that they meet these requirements. pik.li is not intended for minors: any account found to belong to a minor is closed.

Anyone who opens an account on behalf of a company, body or other organisation declares that they have the authority to bind it to these Terms. In that case, “Customer” also refers to the organisation, which is jointly and severally liable with the natural person for the use of the account.

A Customer who is a natural person using pik.li for purposes outside any trade, business, craft or profession they may carry on is a “consumer”; in all other cases the Customer is a “Business Customer”. Certain clauses apply only to one category or the other, and state so expressly.

The Service may not be used by anyone who is subject to restrictive measures (sanctions) adopted by the European Union, the United Nations or Italy, nor by anyone acting on behalf of such persons.

5.Account and safekeeping of credentials

Registration requires an e-mail address and a password. InCloud sends a confirmation message to the address given: until the account is confirmed, it remains pending, and any links requested are generated only after confirmation.

The information provided by the Customer must be true, complete and up to date. Name, address and country and, for businesses, company name, VAT number and tax code are required for invoicing and are requested at the time of purchase.

The Customer shall take due care to keep their password, two-step verification codes, recovery codes and API keys safe. Any activity carried out with the Customer's credentials is presumed to have been carried out by the Customer until the Customer has notified InCloud that the credentials have been compromised. If unauthorised access is suspected, the Customer shall immediately change their password, close the open sessions from Settings → Security and notify customer support. Enabling two-step verification is recommended.

The account is personal and may not be transferred. Creating more than one account in order to circumvent the limits of a plan or a measure taken by InCloud against the Customer is prohibited.

For support or security purposes, or to investigate abuse, authorised InCloud staff may access the Customer's account and, where necessary, view it exactly as it appears to the Customer. Every access of this kind requires a stated reason and is logged.

6.Customer's responsibility for link destinations

The Customer chooses the destinations of their links and is solely responsible for them. In particular, the Customer:

• is solely responsible for the destination of each link they create, for its content, for its lawfulness and for the right to link to it, including where the page belongs to third parties or is modified after the link has been created;
• is responsible for the means and channels through which they distribute links and QR codes (messages, e-mails, advertising, print, social networks), for compliance with the rules on commercial communications, recipients' consent, commercial practices, consumer protection and personal data protection, and for the campaigns run with links and UTM parameters;
• is responsible for the titles, descriptions, tags, slugs and custom domains they choose, which must not infringe third-party rights (trade marks, names, copyright, image rights) or mislead Visitors as to the identity of the person who created the link;
• where they use the statistics of their links for their own purposes, for example to profile their own customers or to cross-reference the statistics with other data, must comply with the applicable law, including data protection law;
• undertakes to check periodically that the destinations of their links remain lawful and safe, and to disable or correct without delay any link that has ceased to be so.

The Customer retains all rights in the destinations and texts they enter and grants InCloud a royalty-free, non-exclusive licence, for the duration of the contract and for the data retention period stated in the Privacy Policy, to store them, redirect Visitors to them, display them on the preview page and in the QR code, analyse them for security purposes and disclose them to the authorities in the cases described in the “Cooperation with the authorities” section.

Links on the Base plan expire at the end of the period shown in the plans table; an expired or deleted link stops redirecting immediately. The Customer is advised to keep a copy of any links that matter to them: the dashboard allows them to be exported.

7.Prohibited uses

pik.li, its links, its APIs and its domains may not be used for any of the activities listed below. The list is illustrative only: any other unlawful or harmful activity of a similar nature is likewise prohibited.

• Phishing and credential theft: pages imitating banks, public bodies, e-mail providers, couriers, brands or individuals in order to obtain passwords, card numbers or personal data.
• Malware and unwanted software: viruses, ransomware, spyware, trojans, exploit kits, fake updates and files that install programs without clear consent.
• Spam: distributing links by means of unsolicited bulk messages (e-mail, SMS, messaging apps, comments, forums), or creating links intended for such campaigns.
• Scams and fraud: fake shops, investment or cryptocurrency scams, advance-fee fraud, fake prizes and surveys, fake technical support.
• Illegal content: child sexual abuse material, terrorist content, incitement to hatred or violence, the sale of drugs, weapons or counterfeit goods, the sharing of intimate images without consent, and any content whose publication constitutes a criminal offence.
• Infringement of third-party rights: unauthorised copies of software, films, music or books, links whose main purpose is to distribute them, and the unauthorised use of trade marks and other distinctive signs.
• Breach of other people's privacy: disclosing third parties' personal data without a legal basis, publishing information in order to expose or harass a person, collecting data unlawfully.
• Circumvention of checks: using pik.li to conceal a destination already blocked by InCloud or by third parties, chaining several link-shortening services, presenting the checks with a page different from the one shown to Visitors (cloaking), or replacing the destination with harmful content after the link has been approved.
• Deceptive practices: links that purport to come from a person or organisation that has not authorised them, or that mislead Visitors as to the destination.
• Attacks on the Service: guessing or harvesting short links in bulk, attempting to brute-force link passwords, creating accounts by automated means, circumventing rate limits or quotas, systematically scanning the APIs, and any action that disrupts the infrastructure.
• Any other activity that is contrary to the law applicable to the Customer or to InCloud, or that damages the reputation of InCloud's domains and, with it, the links of all other Customers.

8.Indemnity

The Customer shall indemnify and hold InCloud harmless from and against any damage, loss, penalty, cost or expense, including reasonable legal fees, arising from third-party claims or from measures taken by the authorities that originate in the links created by the Customer, in the content to which they lead or in the manner in which they are distributed, or in the Customer's breach of these Terms or of any provision of law.

InCloud shall notify the Customer without delay of any claim received, allow the Customer to take part in the defence and shall not settle the dispute at the Customer's expense without the Customer's prior consent.

Where the Customer is a consumer, the indemnity applies only to the extent permitted by law and only to damage resulting from a culpable breach on their part.

9.Advertising and link integrity

The pik.li website and the dashboard may carry advertising, including third-party advertising, and InCloud does not guarantee that they will remain free of it. Should InCloud introduce advertising that relies on cookies or other tracking tools, it will update the Cookie Policy in advance and request consent where required by law.

Links, by contrast, remain entirely at the Customer's disposal. For the entire duration of the contract, InCloud undertakes as follows:

• anyone who opens a Customer's link is redirected to the destination chosen by the Customer, with only the UTM parameters that the Customer has set;
• InCloud does not insert advertising pages, countdowns or advertisements between the click and the destination, and under no circumstances redirects Visitors to its own pages or to third-party pages instead of the destination chosen by the Customer;
• InCloud does not alter the destination, does not add its own affiliate or tracking codes to it, and does not sell the Customer's links or license them to third parties;
• the pages displayed when a short link is opened (the preview, the password prompt, the notice for a link under review, the page for an expired, disabled or non-existent link, and the page for a link that has reached its daily redirect limit) contain no advertising.

The only pages that may appear in place of the redirect are the service pages listed above, which exist for the safety of Visitors or for features chosen by the Customer, such as password protection. If a link is disabled for abuse, the Visitor sees a page explaining why, never a different destination.

10.Automated checks, moderation and appeals

Every destination is checked, both before and after the link is published. The procedure is largely automated and runs as follows.

• When the link is created: fast, deterministic checks on the address, such as lists of allowed and blocked addresses, the use of IP addresses instead of domain names, unusual characters, chained link-shortening services, executable files, and brand names combined with words such as “login” or “verify”.
• Within about ten minutes: a comparison against external threat lists (Google Safe Browsing and abuse.ch's URLhaus) and an assessment by an artificial intelligence system that InCloud runs on its own servers in Italy, without recourse to any external artificial intelligence provider. The system receives the destination address, the link title and the technical signals gathered up to that point, and returns a risk score, a category and a brief explanation. It does not receive the Customer's account data.
• Thereafter: links are re-checked at regular intervals (for example, one day after approval and every hour for as long as they remain under review) and whenever they are reported.

There are three possible outcomes. “Allowed”: the link works normally. “Under review”: the link works, but Visitors first see a warning page and the link is examined by InCloud staff. “Disabled”: the link stops redirecting, Visitors see a page explaining that it has been disabled, and the Customer can find the reason in their dashboard.

A link may be disabled automatically, without human intervention, when it is flagged by a threat list or when its risk score exceeds, with a high degree of confidence, the threshold set by InCloud. The threshold and the rules that turn a score into a decision are set by InCloud, not by the artificial intelligence model. Every link under review and every appeal is examined by a person.

Appeal. From the link's page in their dashboard, the Customer may select “Submit an appeal” and explain why the link is legitimate (at least 20 characters). InCloud staff respond within 2 working days: if the appeal is upheld, the link is reactivated; if it is rejected, the Customer is given the reasons. The Customer may also contact customer support. Whatever the outcome, the Customer's right to bring proceedings before the courts or to refer the matter to the bodies listed in the “Dispute resolution” section is unaffected.

Anyone may report a link using the “Report a link” form. InCloud examines reports within 24 hours; reports that are manifestly unfounded or made in bad faith are closed without further action.

No system is infallible: a legitimate link may be blocked by mistake. InCloud corrects errors promptly and, on request, tells the Customer which element led to the block.

11.Suspension and closure of the account by InCloud

InCloud may restrict, suspend or close the Customer's account, and disable some or all of their links, where the Customer breaches these Terms (in particular the sections on destinations and prohibited uses), where several of the Customer's links have been disabled for abuse, in the event of non-payment, where so ordered by a judicial or other competent authority, or where the account jeopardises the security of the Service, of Visitors or of InCloud's domains.

Measures are proportionate to the seriousness of the case: a warning, a temporary block, the disabling of individual links, or the suspension or permanent closure of the account. Closure entails the disabling of all the Customer's links and the revocation of their API keys. Where there is a risk to Visitors, InCloud may act immediately and without notice.

InCloud informs the Customer of the measure taken and the reasons for it, unless such notice is prohibited by law or by an authority, or could prejudice an investigation. The Customer may challenge the measure by writing to customer support within 14 days of being notified: the challenge is reviewed by a person, who will respond to it.

The consequences for the Customer's data and for any paid plan are governed by the “Account closure and data deletion” section.

12.Cooperation with the authorities

InCloud cooperates with the judicial authorities, the police and other competent authorities. Upon a valid request or order from a competent authority, InCloud provides without delay the data in its possession at the time of the request relating to the Customers, links, campaigns, clicks, payments and abuse concerned, within the limits and in the manner provided for by law.

InCloud may retain the data specified by an authority for as long as the authority requires, even beyond the ordinary retention periods. InCloud informs the competent authorities on its own initiative when it becomes aware of alleged illegal activities carried out through the Service (Article 17 of Legislative Decree 70/2003) or of information giving rise to a suspicion of a criminal offence involving a threat to the life or safety of persons (Article 18 DSA).

InCloud informs the Customer of any request concerning them, unless this is prohibited by law or by the authority, or could prejudice an investigation or endanger anyone's safety. InCloud is under no obligation towards the Customer to oppose a lawful request.

Authorities send their requests to [email protected]. The procedures and the data that may be provided are described on the Cooperation with the authorities page; the processing of data in these cases is explained in the Privacy Policy.

13.Plans, prices and payments

The Base plan is free of charge. The paid plans (Premium and Business) offer higher limits and additional features. The limits currently in force are as follows:

These figures are taken from the plan configuration currently in force; the pricing page always shows the current figures. Pricing

Prices are expressed in euros and include VAT where applicable. The tax depends on the country and status declared at the time of purchase (private individual or business with a verified VAT number) and is shown before payment. The invoice or receipt is issued automatically and remains available in the billing area.

InCloud currently accepts payment via PayPal and, when enabled, in cryptocurrency via NOWPayments; the methods available are those shown at the time of payment. The plan is activated once the provider confirms to InCloud that payment has been received. Some providers charge a fee, which is borne by the Customer, is shown next to the provider before payment and appears on the invoice as a separate item.

Each period, whether monthly or annual, is paid in advance. Plans do not renew automatically and InCloud makes no charge without a fresh authorisation from the Customer: with PayPal and with cryptocurrency, every payment is a one-off order approved by the Customer. If the following period has not been paid by the expiry date, the account reverts to the Base plan. Should a payment method with automatic renewal be introduced in future, this will be stated before purchase and renewal may be turned off at any time.

Cancellation. The Customer may cancel their plan at any time from the billing area. Cancellation takes effect at the end of the period already paid for: until that date the plan remains active, after which the account moves to the Base plan. Without prejudice to the consumer's right of withdrawal and to the other cases provided for by law or by these Terms, the remainder of the period is not refunded.

Change of plan. An upgrade takes effect immediately and requires payment of the new period in full: the previous plan ends at that moment and its unused portion is neither refunded nor credited. A downgrade takes effect at the end of the paid period; if the lower plan is a paid plan, the Customer has one week in which to pay for it, after which the account reverts to the Base plan.

On moving to a plan with lower limits, the limits and retention period of the new plan apply from that moment: statistics older than the new retention period are deleted and features not included in the new plan stop working. The Customer is advised to export any data of interest beforehand.

Limits protect the Service in the interest of all Customers: once a limit has been reached, the corresponding action (for example, creating a new link) is refused until the next period. Repeated attempts to circumvent limits constitute a breach of the “Prohibited uses” section.

Every plan includes a maximum daily number of redirects, shown in the table above. For accounts, the limit applies to all the links in the account taken together; for links not associated with any account, it applies to each link individually. Days are counted according to Italian time and the count resets at midnight; link previews generated by apps and search engines are not counted. Once the limit has been reached, and until midnight, the link does not redirect: anyone who opens it sees a service page inviting them to come back the next day and showing the time at which the link will work again. That page is not an interstitial advertising page and displays neither the destination nor any other content of the Customer. When 80% and 100% of the limit are reached, InCloud notifies the Customer in the dashboard and by e-mail.

14.Domain names purchased through pik.li

From the dashboard, the Customer may purchase the registration of a domain name. Registration is carried out by InCloud through the registrar Internet.bs Corp., on the terms and conditions of the registrar and of the registry responsible for the top-level domain (for example .com or .it), which the Customer accepts by making the purchase. The price is the one shown before payment and covers registration for the period stated, management of the DNS zone by InCloud and the records needed to use the domain with pik.li.

The domain is registered with private WHOIS and with InCloud's contact details: InCloud is the registrant on record with the registrar and manages the domain on the Customer's behalf, while the right to use the domain belongs to the Customer for the period paid for. At the Customer's written request, InCloud assists with the transfer of the domain to a registrar and a registrant of the Customer's choice, in accordance with the registry's technical rules.

Registration does not renew automatically. If it is not renewed before expiry, the domain may be lost and registered by third parties, and the links that use it stop working.

The Customer is responsible for the choice of name, which must not infringe trade marks, names or other third-party rights. If the name is challenged by a third party, including through a dispute resolution procedure such as the UDRP, InCloud may suspend the domain or transfer it in accordance with the registry's rules or the decision received.

If a domain that has been paid for cannot be registered, for example because it has meanwhile been registered by someone else or because the registry refuses it, the Customer may request a refund from their orders page: InCloud refunds the full amount paid, using the same means of payment, within 14 days of the request.

The registration of a domain name is a service that is deemed to have been fully performed when the registry accepts the registration. A consumer who asks for registration to proceed immediately acknowledges that, once registration has taken place, they lose the right of withdrawal (Article 59(1)(a) of the Italian Consumer Code).

15.Consumer's right of withdrawal

A consumer may withdraw from the purchase of a paid plan, without giving any reason, within 14 days of the date of purchase.

To exercise the right of withdrawal, the consumer must send an unequivocal statement of their decision to the support address before the withdrawal period expires (for example, an e-mail stating that they wish to withdraw from the plan). The consumer may use the model withdrawal form below, but is not obliged to do so. InCloud confirms receipt of the withdrawal by e-mail.

The plan is activated as soon as payment is confirmed, since by making the purchase the consumer requests that performance begin immediately. If the consumer withdraws after activation, they are required to pay only for the days already elapsed, in proportion to the price of the period, and InCloud refunds the difference within 14 days of the withdrawal, using the same means of payment unless otherwise agreed.

For the registration of domain names, the provisions of the “Domain names purchased through pik.li” section apply. Business Customers have no right of withdrawal.

16.Account closure and data deletion

The Customer may close their account at any time from Settings → Privacy & account; for this purpose they are asked for their password and username, to confirm their identity.

From the time closure is requested, the account remains “pending deletion” for 6 months: during that period it is deactivated, its links stop redirecting and any paid plan is cancelled without a refund of the remaining period, without prejudice to the right of withdrawal and to the other cases provided for in these Terms. The data remain stored and protected but are no longer used to provide the Service: they are kept solely for handling disputes, abuse that comes to light after closure and requests from authorities.

Once the 6 months have elapsed, the account and the associated data are permanently deleted. The only data retained are tax documents and payment data, which must by law be kept for 10 years, and any data that an authority has asked to be preserved, for as long as requested.

Before closing the account, the Customer may download the data and links they wish to keep from the same page: this function is no longer available after closure.

InCloud may terminate the contract on at least 30 days' notice, for example if the Service is discontinued, and with immediate effect in the cases provided for in the “Suspension and closure of the account by InCloud” section. If termination by InCloud is not due to a breach by the Customer, InCloud refunds the unused portion of the paid period.

17.Intellectual property

The pik.li name, the logo, the software, the graphics and the texts of the Service belong to InCloud or its licensors. The Customer may use them solely to the extent necessary to use the Service and may not copy, modify, sell or decompile them, except where the law expressly permits it.

The Customer retains all rights in their own content. The trade marks and names appearing on destinations belong to their respective owners.

Any suggestions the Customer sends may be used freely by InCloud, without any remuneration being due to the Customer.

18.Availability, changes and warranties

InCloud endeavours to keep the Service continuously available and publishes its status on the dedicated page, but cannot guarantee uninterrupted operation: maintenance, faults, cyber attacks and outages at suppliers (network, domains, payment providers, threat lists) may cause interruptions.

Short links depend on domain names. If a domain operated by InCloud is seized, expires or is blocked by browsers or security lists, the links that use it may stop working. In that event, InCloud will do what it can to notify the Customer and offer an alternative domain.

InCloud may modify, add or remove features. If a change substantially reduces a paid feature, InCloud gives at least 30 days' notice and, if the Customer cancels for that reason, refunds the unused portion of the period.

For Business Customers, the Service is provided “as is”, without any warranties other than those expressly set out in these Terms. For consumers, the legal guarantee of conformity for digital services applies in full: if the Service does not conform to its description, the consumer has the remedies provided by the law of their country (in Italy, Articles 135-octies et seq. of the Consumer Code).

19.Limitation of liability

InCloud is not liable for link destinations, third-party content, the conduct of Visitors after the redirect or the use the Customer makes of links and statistics.

InCloud is not liable for damage caused by interruptions or malfunctions attributable to third parties (networks, payment providers, registrars and registries, threat lists, browsers and systems that block a domain), nor for the disabling of a link in good faith to protect Visitors, even if this later proves to have been a mistake, which InCloud will correct.

In relation to Business Customers and to the extent permitted by law, InCloud is not liable for indirect or consequential damage, loss of profit, or loss of business, goodwill or data; InCloud's aggregate liability for all claims arising in the same calendar year is limited to the amount paid by the Customer in the 12 months preceding the event that caused the damage or, if the Customer was on the Base plan at the time of that event, to 100 euros.

Nothing in these Terms limits InCloud's liability for wilful misconduct or gross negligence, for personal injury or in cases where the law does not permit limitation (Article 1229 of the Italian Civil Code). In relation to consumers, the mandatory rules for their protection prevail, including those of the Consumer Code.

20.Force majeure

InCloud is not liable for delays or failures to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, wars, acts of terrorism, riots, measures taken by public authorities, widespread outages of electricity, networks or the services of suppliers on which the Service depends, large-scale cyber attacks that could not reasonably have been prevented, and strikes not confined to InCloud's own staff.

In such cases InCloud's obligations are suspended for the duration of the event; InCloud informs the Customer as soon as possible and makes reasonable efforts to mitigate its effects. If the event prevents the use of a paid plan for more than 30 consecutive days, either party may terminate the contract and InCloud refunds the Customer the unused portion of the period.

21.Changes to these Terms

InCloud may amend these Terms where legislative, technological or Service developments or security needs so require. The new version is published on this page with its date and is notified to registered Customers at least 30 days before it enters into force, by e-mail or by a notice in the dashboard.

A Customer who does not wish to accept the new Terms may close their account before they enter into force; if the Customer holds a paid plan and the change is to their detriment, InCloud refunds the unused portion of the period. Use of the Service after that date constitutes acceptance of the new version. Changes required by law or by an authority may take effect earlier.

22.Governing law and jurisdiction

These Terms and any relationship arising from them are governed by Italian law.

For Business Customers, any dispute relating to these Terms or to the Service is subject to the exclusive jurisdiction of the courts of Modena.

A consumer retains the protection afforded by the mandatory provisions of the country in which they reside and may bring proceedings before the courts of that country; proceedings against a consumer may be brought only before those courts. For consumers resident in Italy, the court of the consumer's place of residence or domicile has jurisdiction (Article 66-bis of the Consumer Code).

23.Dispute resolution

Before taking any action, the Customer is invited to contact InCloud: most problems are resolved within a few days by opening a request from the Support section of the dashboard or by writing to customer support.

Consumers may also refer the matter to an alternative dispute resolution (ADR) body under Directive 2013/11/EU. In Italy, the list of approved bodies is kept by the Ministry of Enterprises and Made in Italy; in other countries, by the national authority responsible for consumer protection. InCloud's participation in an ADR procedure is voluntary, unless made mandatory by law, and in no case affects the consumer's right to bring proceedings before the courts.

The European online dispute resolution (ODR) platform was discontinued on 20 July 2025 pursuant to Regulation (EU) 2024/3228; these Terms therefore no longer refer to it.

24.Specific approval of clauses

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Business Customer declares that they have read and specifically approve, by means of the separate declaration requested at registration or at the time of purchase, the clauses contained in the following sections:

• 6. Customer's responsibility for link destinations
• 8. Indemnity
• 10. Automated checks, moderation and appeals
• 11. Suspension and closure of the account by InCloud
• 13. Plans, prices and payments
• 14. Domain names purchased through pik.li
• 16. Account closure and data deletion
• 18. Availability, changes and warranties
• 19. Limitation of liability
• 20. Force majeure
• 21. Changes to these Terms
• 22. Governing law and jurisdiction
• 25. Final provisions

In relation to consumers, these clauses apply only to the extent permitted by the Consumer Code: no approval can reduce the rights that the law grants them.

25.Final provisions

These Terms, together with the documents referred to in the first section, constitute the entire agreement between InCloud and the Customer concerning the Service. The invalidity of any clause does not affect the validity of the remaining clauses, which remain in full force and effect; the invalid clause is replaced by the valid clause that comes closest to its content.

Failure by InCloud to exercise any right provided for in these Terms does not constitute a waiver of that right. InCloud may assign the contract to a company that takes over the operation of the Service, after giving the Customer prior notice; the Customer may not assign the contract without InCloud's consent.

InCloud communicates with the Customer at the e-mail address associated with the account and through the dashboard; the Customer shall keep that address up to date. Communications sent to that address are deemed to have been received.

26.Contacts

For questions about these Terms, the account, a payment or a decision concerning a link, the Customer may open a request from the Support section of the dashboard or write to the support address given below. Harmful links can be reported through the report form or to the dedicated abuse address. Authorities use the address reserved for them, given below, as explained on the “Cooperation with the authorities” page.